My boyfriend's brother had his 30th birthday party at a fancy restaurant. One of the mains on the menu was the goose skirt which I’d never heard of.
A few people at our table ordered it and as the waitress took their order, she explained that the goose skirt was in fact beef.
She said that she had to let us know as the pub had had many disappointed guests in the past order the goose skirt expecting to be served goose.
The restaurant should've just said it was beef and not goose on the menu. Then the waiting staff wouldn’t have to give the same explanation every time they served a table.
The restaurant probably wanted to make their food sound fancy. But they haven’t considered how they might embarrass customers who order it thinking they were getting something else.
They’ve assumed that to eat at their restaurant you must know what a goose skirt is.
It’s wrong to assume this knowledge. Just be clear and understandable to your customers.
I noticed that other places have bad menu design as well when a few weeks later my boyfriend and I went for a drink at a pub.
Some mains on the menu had (A) next to them. Neither of us had seen (A) on a menu before next to a main.
The menu gave no indication whatsoever as to what the (A) stood for.
I googled to try and find out what (A) meant but found nothing.
I tweeted about it but those who replied were just as confused as me. Suggestions on Twitter included alcohol or allergies.
I’m still wondering what that (A) stood for.
Copyright Samantha Saw | @samantharosesaw